Business Recovery: The Rise Of The Phoenix

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IT , Networking, Data Communications


Business Continuity / Disaster Recover


Dacon Plc is a UK based company that provides a range of contact centre and communications solutions.  In December 2005, a build-up of fumes at the Buncefield Oil Depot in Hemel Hempstead caused a catastrophic explosion.  Thankfully no deaths resulted, but 43 people were injured, and homes and offices throughout the Hemel Hempstead area were made uninhabitable – and Dacon’s offices were severely damaged.


Following the incident, the Dacon management team and staff made enormous efforts to rebuild the business while operating from cramped, temporary cabins located in their car park. The intermittent loss of power and water and the disruption of administrative and management systems all contributed to difficult working conditions.


EFM supported Dacon through-out the difficult restoration period providing financial and project management support.  In the immediate aftermath, we resolved credit control issues and managed the insurance claim on our client’s behalf.  During the re-building process, we successfully migrated Dacon to an improved company infrastructure and implemented new financial control systems.


“‘The EFM staff was an amazing asset to us, the company made a significant difference to our business with their level of expertise, flexibility and rapid response,”
said Julie Richings, Finance and Operations Director.


Read our article on business recovery in the wake of heavy flooding affecting UK businesses during the wettest winter on records.   Mitigating the impact for flood hit SMEs