View Business Process Improvement

Business Process Improvement

Background A business unit within a bank had just undergone a restructure and reorganisation. Challenge However, its operations needed to be reviewed in order to improve customer satisfaction, clear backlogs, shorten delivery timescales, remove waste, reduce costs and improve risks. Solutions Mike directed a project to map business processes across the business unit. The mapping…

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View Funding Proposals

Funding Proposals

Background An international pay-TV operator was underfunded and its business model exposed it to foreign exchange risk. Challenge The pay-TV operator had a complicated shareholding structure with fractious shareholders; further, its lenders did not have equal security for their respective facilities. Solutions Mike arranged a refinancing of the funding structure to remove the liquidity constraint…

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View How do you lead change in your business?

How do you lead change in your business?

Author: Mike Fletcher  How could you ensure that the changes to be made to your business would be effective and sustainable? Further, how could you systemise your business to allow it to operate automatically? Change must be led from the front by you, the business owner. This requires leadership skills, together with change management and project management…

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View What building blocks do you need to put in place to deliver your business model?

What building blocks do you need to put in place to deliver your business model?

  Author: Mike Fletcher  What do you need to do in order to make your chosen Business Model a reality, successfully protecting and growing your business? You would need to describe the activities your business has to undertake to deliver its Customer Value Proposition (“CVP”). These activities have outcomes which, when all taken together, would deliver…

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View How do you target your customers?

How do you target your customers?

  Author: Mike Fletcher  What would be the benefits of segmenting your customers and, if so, how would you go about it? Your customers may be attracted to your business’ products or services by their features, gains or pains in varying degrees, depending on their own unique set of circumstances. In order for your business to…

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View How do you create value for your customers?

How do you create value for your customers?

Author: Mike Fletcher Does your business provide a compelling value proposition to each segment of your customers? A compelling customer value proposition (“CVP”) significantly would enhance your business’ prospects of success as it responds to customers’ expressed wants and needs, or it appeals to their unexpressed wants and needs, thereby differentiating your business’ products or…

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View How do you change your business to ensure its success?

How do you change your business to ensure its success?

  Author: Mike Fletcher What tools can you use to translate your business’ Vision into reality? Strategic Objectives would ensure that your business’ Vision would be attained within the context of its Mission and Values. Your business’ Vision statement paints a picture of where it will be in the next 5 to 10 years, whereas…

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View How do you guide your employees’ decision-making processes?

How do you guide your employees’ decision-making processes?

Author: Mike Fletcher How do you align your employees’ beliefs and attitudes, and ultimately their behaviours to ensure the success of your business?   You will achieve by distilling the core beliefs and convictions within your business into a list of values. These beliefs and convictions are enduring, they do not change. Values depict why you do…

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View How do your energise your employees?

How do your energise your employees?

Author: Mike Fletcher Do your employees know where your business is headed? The second of Steven Covey’s habits (in his methodology “7 Habits of Highly Effective People”) is to “begin with the end in mind”. The thought process behind this is that your first steps should be in the direction of your desired destination. If the destination…

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